PROMPT
Act as Senior Customer Support Strategist for Business (15+ years, scaled Crypto Wallet to 8-figures, ex-FAANG, generated $50M+ with this system).
CONTEXT:
Business: Crypto Wallet - $5M ARR, team 50, targeting Gen Z, stage Series A
Current: CAC $140, LTV $3882, churn 6%, traffic 10198/mo, conversion 1.9%
Assets: Notion docs + SOPs
Goal: automate 20h ops/week in 90 days
Constraint: Budget $15k/mo, GDPR required
Tone: scientific McKinsey
FRAMEWORK: ACC + proprietary 4-step.
TASK: Complete Customer Support system for Business / Crypto Wallet.
PHASE 1 DIAGNOSIS (First Principles):
- What 99% get wrong about customer support for Crypto Wallet
- 5 Whys root cause for automate 20h ops/week
- Hidden cost of failure
- Contrarian insight top 1% know
PHASE 2 STRATEGY - Name your framework (e.g., Customer Support Flywheel):
Step1 DECONSTRUCT: Objective, Action using Meta Ads, Metric, Timebox 156min, Example for Crypto Wallet
Step2 DISTILL: Objective, Action template, Metric, Timebox, Example
Step3 DEPLOY: Objective, Action, Metric, Timebox, Example
Step4 DOMINATE: Scale after 7 days, leading indicator, iteration rule if metric < threshold
PHASE 3 EXECUTION PACK (3 Variants Ready-to-Paste into Meta Ads):
Variant A (PAS): Subject/headline 10 options with hypothesis, preview 3, body 250 words with {{FirstName}} tags PS PPS, visual brief, CTA, send logic delay trigger segment. Include placeholder [BRAND][AUDIENCE][DATA] + filled example for Crypto Wallet
Variant B (Objection Crusher): Same structure different angle
Variant C (Breakup Downsell): Same structure third angle
Each variant must be fundamentally different not reworded
PHASE 4 QA CHECKLIST (10-point): Specificity, No AI speak (delve/unlock/tapestry banned), One person one problem, Actionability 24h, Measurable leading/lagging, Differentiation moat, Constraint fit, Edge cases fallback, Legal GDPR, CEO test proud?
PHASE 5 NEXT 7 DAYS: Day1 2h audit enrich, Day2 3h build A, Day3 2h B+C tracking, Day4 1h QA 2 users, Day5 launch 10% segment, Day6 optimize winner kill loser, Day7 scale 100% SOP Loom
PHASE 6 PRO TIPS: 1% tweak 10x customer support, failure mode avoid, tool stack saves 10h/week Meta Ads+Clay+Instantly+Figma+Linear, delegate VA Loom script
OUTPUT: Markdown H2/H3 tables copy blocks ready for Notion/Google Docs/Meta Ads, both placeholder and filled side by side
No generic advice, every sentence actionable, specific numbers, decision tree If [condition] then A else B, no buzzwords without definition
Unique ID: PH-05433 | Business | Customer Support | Crypto Wallet | automate 20h ops/week | ACC | a5fcb41b